Refund policy

Refund Policy

At JB Farms, we want you to be completely satisfied with your purchase. If you receive a broken or damaged candle, we will gladly offer you a full refund.

Eligibility

To be eligible for a refund, the following conditions must be met:

The candle must have been received broken or damaged.
You must notify us within 7 days of receiving the candle.
You must provide us with a photo of the broken or damaged candle.

Refund Process

Once we receive your notification and photo, we will process your refund within 7 business days. The refund will be issued to the original payment method.

If you have any questions about our refund policy, please contact us at orders@jbfarms.co

Please Note:

We recommend that you keep the original packaging in case you need to return the candle.
We are not responsible for any candles that are damaged after they have been used.
We reserve the right to refuse a refund if we believe that the candle was damaged intentionally.